Secure proper payments DRP DTPS completed as requiredįiling daily: customer records, RO jackets in alphabetical order, parts invoices, etc.Īssist OM/OA with reconciling invoices to payables report daily and monthly (as applicable)Įnsure all customer comfort items are fresh and available for customers at all times (coffee, water, popcorn, magazines, etc.) as well as maintaining the customer waiting areaĬomply with Caliber daily receipts guidelines and proceduresĬomply with all Caliber safety rules, guidelines and standards Maintain DRP logbooks and Enterprise ARMS by 9am daily Monitor DRP assignments, estimate/repair appointments and capture rates of assignmentsįollow up on all DRP assignments present and past in order to maintain sales for the center May assist in customer communication throughout the repair process Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizationsĮnsure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processesĬoordinate Rental Car /Tow companies to provide one-stop service to all customers Monitor work volume scheduled for the center and recommend load level requests when necessary support market segmentation by assigning cars to appropriate location for quality repair
#Calibre collision hb professional
Greet all customers in a timely, friendly and professional manner utilizing the 5-10 foot rule if a team member is within 10 feet of a customer, eye contact must be made, if they are within 5 feet, a greeting is necessaryĪnswer all phone calls consistently within 3 rings, communicate all phone messages immediately to the correct recipient
Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process provide administrative support to the daily operations of the center
0 kommentar(er)
